PEMARC Training Institute ("PEMARC", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, register for our courses, submit an enquiry, apply for training, communicate with us, or otherwise interact with our services.
PEMARC processes personal data in accordance with applicable data protection laws, including the Data Protection Act, 2019 of Kenya and applicable regulations.
For privacy-related enquiries or requests concerning your personal data, please contact us using the details above.
Depending on how you interact with PEMARC, we may collect the following information:
When you visit our website, we may automatically collect certain technical information, including:
We may collect this information through cookies, analytics tools, pixels, and similar technologies.
We may collect personal information when you:
Where required by law, we will obtain your consent before collecting or processing personal information.
We may use your information to:
Where permitted by applicable law, PEMARC may contact you about courses, certification programs, promotions, events, workshops, and other services that may be relevant to you.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect communications that are necessary to provide a service you have requested.
If you choose to communicate with PEMARC through WhatsApp, telephone, email, Facebook, Instagram, LinkedIn, or another communication platform, your interaction may also be subject to that platform's own privacy policy and terms of service.
We will use information received through these channels only for legitimate business purposes, including responding to enquiries, providing requested information, and supporting learners.
When you submit information through a PEMARC website form, we may use the information to contact you regarding the training, course, certification, or service you requested.
For example, when you submit a form requesting information about CompTIA Security+, PMP®, Certified Ethical Hacker (CEH), PRINCE2®, or another training program, we may contact you by telephone, email, WhatsApp, or another communication method you have provided.
By submitting a form, you confirm that the information provided is accurate and understand that PEMARC may use it to respond to your enquiry and provide information about the requested training.
Our website may use cookies and similar technologies to:
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may use third-party analytics and advertising technologies, such as website analytics tools, Meta technologies, Google services, or similar platforms, to understand website traffic, measure advertising performance, and improve our marketing.
These services may collect information about your interaction with our website and advertisements in accordance with their respective privacy policies.
Where applicable, PEMARC will take reasonable steps to ensure that the use of such technologies complies with applicable data protection requirements.
PEMARC does not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to provide our services or fulfil legitimate business and legal purposes. These may include:
Third-party service providers may only process personal information for appropriate purposes and subject to applicable contractual, legal, and security requirements.
Some of our service providers, technology platforms, certification partners, or other third parties may process or store personal information outside Kenya.
Where personal data is transferred outside Kenya, PEMARC will take reasonable measures to ensure that the transfer and processing comply with applicable data protection requirements and that appropriate safeguards are in place.
PEMARC takes reasonable technical and organizational measures to protect personal information against:
These measures may include access controls, password protection, secure systems, restricted access to personal information, staff confidentiality obligations, backups, and other appropriate security measures.
However, no internet-based system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.
Subject to applicable law and any lawful limitations, you may have the right to:
Kenya's Data Protection Act expressly provides data subjects with rights including the right to be informed, access personal data, object to processing, correct false or misleading data, and request deletion of false or misleading data.
To make a privacy request, please contact:
PEMARC Training InstitutePlease provide sufficient information to enable us to identify you and understand your request.
We may need to verify your identity before responding to certain requests.
We will handle legitimate requests within the timeframes required by applicable law.
Our services are primarily intended for adults and professional learners.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where training or services involve minors, PEMARC will take appropriate measures and obtain any required consent or authorization from a parent, guardian, or other legally authorized person.
Our website may contain links to third-party websites, platforms, certification organizations, payment services, social media platforms, or other external services.
PEMARC is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
You are responsible for providing accurate and current information when interacting with PEMARC.
If any information you have provided becomes inaccurate or changes, please contact us so that we can update our records where appropriate.
If PEMARC becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident to the relevant parties and authorities where required.
PEMARC may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.
When we make significant changes, we may provide an appropriate notice through our website or other communication channels.
The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.
If you have a concern about how PEMARC handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya where applicable. The ODPC provides mechanisms through which data subjects can lodge complaints.
For questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact:
PEMARC Training Institute